Return Policy
Savor Every Bite, Satisfaction Guaranteed
At nibbleq.com, we are committed to ensuring your culinary journey is as delightful as the flavors we curate. If for any reason you are not completely satisfied with your purchase, our straightforward return policy allows you to explore new tastes with confidence.
A Generous Tasting Window
You have a generous 30-day window from the date of delivery to initiate a return. To be eligible, the item must be unused, unopened, and in the same condition as when it left our kitchens.
Initiating Your Flavor Recalibration
- Download and Complete the Return Form: Access the form on our website, fill it out with the necessary details, and include it with your return package.
- For Unsatisfactory Quality: If an item does not meet our high standards, please provide a detailed description of the issue, whether it’s a defect, incorrect item, or shipping damage.
- Change of Taste: If the flavor simply didn’t align with your preferences or expectations, kindly indicate this on the form.
Preserving Pristine Condition
To ensure a smooth return process, we kindly ask that you return items in their original, unopened condition, with all packaging intact.
No Restocking Fees, Ever
We believe in making the process as seamless as possible, which is why we never charge any restocking fees. You will receive a full refund of the product price.
Return Shipping Costs
The customer is responsible for the cost of returning the item to us, whether due to a quality issue or a change of taste preference.
Refund Reassurance
- Meticulous Inspection: Upon receiving your return, we will carefully inspect the item.
- Swift Reimbursement: If approved, we will promptly issue a refund to your original payment method in CAD.
Additional Details
- Exchanges: At this time, we do not offer direct exchanges. However, you are welcome to place a new order for the desired item after receiving your refund.
- Return Method: Please return items via mail using the return label provided on our website.
- Refund Timing: Refunds are generally processed within 20 business days after we receive the returned item.
- Currency Conversion: All transactions and refunds are processed in CAD. Any currency conversion will be handled by your bank or credit card issuer.
Our Commitment to You
Our return policy is designed to uphold the highest standards of consumer rights and regulations. Should you have any questions or require assistance with the return process, our dedicated customer service team is ready to guide you. Simply reach out to Support@nibbleq.com.
